Effective Date: 6 August 2026
 
These Terms of Service govern the purchase and supply of website design, website development, digital, creative and related services provided by The Launch Site Pty Ltd ("The Launch Site", "we", "our", "us").

By accepting a proposal, paying a deposit, making a payment, commencing a payment plan or otherwise instructing The Launch Site to commence work, the customer ("Client") agrees to these Terms of Service.

1. Services
The Launch Site provides website design, development and associated digital services. The specific services, deliverables, inclusions and pricing applicable to each Client will be outlined in the relevant proposal, quotation, invoice, payment link or other written agreement.

Services outside the agreed scope may incur additional fees.

2. Quotes and Proposals
Quotes and proposals are based on the information and requirements provided by the Client at the time they are prepared.
Where project requirements materially change, The Launch Site reserves the right to revise the scope, timeframe and associated fees with the Client's approval before additional work proceeds.

3. Deposit 
Where a deposit is required, the deposit confirms the Client's acceptance of the project and authorises The Launch Site to commence work.
Unless otherwise stated in writing, deposits are applied towards the total project price.

Once work has commenced, deposits are generally non-refundable to the extent they represent work already performed, costs incurred, resources allocated or other amounts The Launch Site is legally entitled to retain.

Nothing in these Terms limits any refund or other rights available under Australian Consumer Law.
 
4. Payment Plans
Where The Launch Site offers a payment plan, the Client agrees to make all scheduled payments in accordance with the payment plan selected at the time of purchase. Payment plans may include weekly, fortnightly, monthly or other agreed instalments.
By commencing a recurring payment plan, the Client authorises the nominated payment provider to automatically charge their selected payment method according to the agreed schedule.
 
Unless otherwise agreed in writing, entering into a payment plan does not convert the project into a month-to-month service. It is an instalment arrangement for payment of the agreed project price.

5. Payment Commitment and Cancellation
Once work has commenced, the Client remains responsible for amounts payable for services performed, costs incurred and other amounts properly payable under the agreed project arrangement.
 
Choosing to discontinue the project, delaying the project, engaging another provider or deciding not to use completed work does not automatically extinguish amounts already owing or committed under the agreed project terms.
 
Where a fixed-price project is being paid by instalments, the remaining balance may continue to be payable subject to the agreed scope, applicable law and any written agreement reached between the Client and The Launch Site.

6. Failed or Late Payments
Where a payment is unsuccessful or overdue:

• The payment provider may automatically retry the transaction.

• The Launch Site may pause work until the account is brought up to date.

• Delivery, publication or launch of the project may be withheld or delayed.

• Ongoing services or support may be suspended.

• Outstanding debts may be referred for reasonable recovery action where necessary.

The Client is responsible for maintaining a valid payment method while amounts remain payable.

7. Client Responsibilities
The Client agrees to provide The Launch Site with information, content, images, access credentials, feedback and approvals reasonably required to complete the project.
 
The Client is responsible for ensuring that material supplied to The Launch Site can lawfully be used for the project.
 
Delays caused by the Client may result in corresponding changes to project delivery dates and do not automatically suspend agreed payment obligations.

8. Project Timeframes
Any completion date provided by The Launch Site is an estimate unless expressly agreed in writing as a fixed deadline.
 
Project timeframes may be affected by Client response times, requested variations, third-party services and circumstances reasonably outside The Launch Site's control.

9. Revisions and changes
Reasonable revisions will be provided in accordance with the agreed project scope.
 
Substantial redesigns, additional pages, new functionality or requests beyond the agreed scope may be treated as additional work and quoted separately.
 
Additional work will not proceed without Client approval.

10. Ownership and Intellectual Property
Unless otherwise agreed in writing, ownership of the final Client-specific website design and deliverables transfers to the Client once all amounts owing for the project have been paid in full.
 
Until payment has been completed, The Launch Site retains ownership of work created for the project to the extent permitted by law.
Third-party intellectual property, software, templates, fonts, plugins, stock assets, licences and proprietary tools remain subject to their respective ownership and licensing arrangements.

11. Portfolio and Promotional Use
Unless the Client requests otherwise in writing, The Launch Site may display completed work for reasonable portfolio, marketing, award submission and promotional purposes.
 
Confidential Client information will not knowingly be disclosed for these purposes.

12. Third-Party Products and Services
Unless specifically included in the agreed scope, the Client is responsible for third-party costs associated with their website or digital services, including:

• Domains

• Hosting

• Email services

• Premium software

• Plugins

• Third-party integrations

• API services

• Stock assets

• Software subscriptions and licences

The Launch Site does not control and is not responsible for changes, outages, pricing or service availability imposed by third-party providers.

13. Website Performance
The Launch Site will use reasonable care and skill in delivering its services.
 
Website performance can be affected by hosting, internet connectivity, third-party software, browser updates, search engines, external platforms and other factors outside The Launch Site's control.
 
Unless expressly included within the agreed scope, The Launch Site does not guarantee specific search rankings, visitor numbers, enquiries, leads, sales or financial outcomes resulting from a website.

14. Warranty and Defects
The Launch Site will rectify genuine development defects attributable to its work that are identified within 30 days of project completion, provided the issue falls within the original agreed scope.
 
This does not cover issues resulting from:

• Changes made by the Client or another provider;

• Third-party software or services;

• Hosting or server issues;

• Software or browser updates;

• New functionality requests; or

• Use of the website outside its intended purpose.
   

15. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
 
Where permitted by law, The Launch Site's liability for a failure to comply with an applicable guarantee may be limited to supplying the relevant services again or paying the reasonable cost of having those services supplied again.

16. Limitation of Liability
To the maximum extent permitted by law, The Launch Site will not be liable for indirect or consequential losses arising from the services, including loss of profits, revenue, data, business opportunities or goodwill.
 
Any limitation contained within these Terms applies only to the extent permitted by applicable Australian law.

17. Privacy
The Launch Site may collect personal and business information reasonably necessary to provide its services, process payments, administer Client accounts and communicate with Clients.
 
Information will be handled in accordance with applicable Australian privacy requirements.

18. Governing Law
These Terms of Service are governed by the laws of Tasmania, Australia.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Tasmania.
 
18. Termination
Either party may terminate a project where the other party materially breaches its obligations and fails to remedy the breach within a reasonable timeframe after being notified.
 
Termination does not remove the Client's obligation to pay amounts properly owing for services already provided, approved work undertaken or costs reasonably incurred before termination.
 
19. Dispute Resolution
If a dispute arises, both parties agree to make reasonable efforts to resolve the matter directly and in good faith before commencing formal legal proceedings, except where urgent relief or debt recovery action is reasonably required.
 
20. Governing Law
 
These Terms of Service are governed by the laws of Tasmania, Australia. The parties submit to the jurisdiction of the courts of Tasmania and any courts entitled to hear appeals from those courts.
 
21. Changes to These Terms
 
The Launch Site may update these Terms of Service periodically. Changes apply prospectively from the published effective date and do not retrospectively alter an existing Client agreement unless agreed by the parties or required by law.
 
22. Acceptance
By accepting a proposal, paying a deposit, making a payment, commencing a payment plan, completing an online checkout or otherwise instructing The Launch Site to commence services, the Client acknowledges that they have read, understood and agreed to these Terms of Service.
 
The Launch Site Pty Ltd
Effective Date: 6 August 2026.

23. Contact
The Launch Site Pty Ltd
Website: https://launchsite.co
Email: hello@launchsite.co